Privacy Policy

Effective Date: November 30, 2024

At VivaGlow, we recognize the importance of protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and your rights regarding the data we hold. We are committed to transparency and to handling your personal information with the utmost care.

Information We Collect

We collect information when you visit our website, place an order, or contact our customer service team. The types of information we gather include:

  • Personal Information: This includes your name, email address, shipping address, phone number, and payment details when making a purchase.
  • Non-Personal Information: This includes data collected automatically when you browse our website, such as your IP address, device type, browser type, and location data.
  • Cookies: We use cookies to enhance your experience on our website. Cookies help us personalize your browsing experience and gather analytics for site improvement.

How We Use Your Information

The information we collect is primarily used for the following purposes:

  • To process and fulfill your orders efficiently.
  • To communicate with you regarding your orders, customer service inquiries, and promotional offers.
  • To send you updates on your order status and tracking information.
  • To improve our services and website based on user preferences and behavior.
  • To prevent fraudulent activities and ensure secure transactions.

We will never sell, rent, or share your personal data with third parties, except in the following circumstances:

  • To service providers who help us process your orders (such as payment processors and shipping companies).
  • As required by law or to comply with legal obligations, such as subpoenas or court orders.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect sensitive information during transmission. However, no system or method of data transmission can be guaranteed to be 100% secure, so we recommend that you use secure networks and devices when sharing sensitive data.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to make changes to your data or have concerns about how your information is handled, please contact us at info@vivaglow.site.

If you wish to unsubscribe from our newsletter or promotional emails, you may do so at any time by following the unsubscribe instructions in the email or contacting us directly.

For further details on how we collect, use, and protect your information, please refer to our full Privacy Policy available on our website.